Changing Your Login Email
Available to everyone: changing your login email is included in every plan and does not require a paid plan.
The email you signed up with is your username: it’s the address FatturaSmart sends the login link or code to. If you switch mailbox, you can replace it yourself from Your Profile. The procedure goes through a confirmation on the old email, so nobody can hijack your account without access to your inbox.
Requesting the email change
Step 1: Open Your Profile
Click the user icon in the top right corner and choose Your Profile. The page has two tabs: Notifications and Change Email. Open Change Email.
Step 2: Enter the new email
In the “Enter the new email address to access your account” card fill in the New email field with the new address. Below the field, the text “We will send an email to … to confirm the email change” shows the current address the confirmation will go to.
Click Change email address.
| Message | Meaning |
|---|---|
| The email address provided is identical to the current one | You entered the same email you already log in with: type a different address |
| The email address provided is not available | The email is already used by another FatturaSmart account: each account has a unique email |
If everything is correct you see the message “We have sent an email to … Click on the link to confirm the email change.”
Confirming the change
Step 3: Open the email at your current address
Check the inbox of your old email: a message with subject Request to change email - FatturaSmart arrives, showing the new address you entered. Click Confirm email change.
The link is valid for 10 minutes. If you open it later you see the Link expired page: go back to Your Profile, Change Email tab, and repeat the request to get a new link.
Didn’t request the change? Don’t click the link: without confirmation the login email doesn’t change. Write to info@fatturasmart.com to let us know.
Step 4: Log in with the new email
After confirmation the email change confirmed page opens, telling you the login email was changed successfully. Click the button to log in with the new email and enter the new address on the login page: the login link or code is sent to the new inbox.
The new email also receives a notice with subject Your email has been changed - FatturaSmart, reminding you that the old address is no longer useful for login.
Signing in with Google? Google sign-in uses the email of the Google account you pick. After the change, pick the Google account with the new email: if you sign in with the old one, FatturaSmart opens a new, empty account without your documents.
Applies to all your profiles. The login email belongs to your user, not to a single company: if you access several profiles, after the change you enter all of them with the new address.
What doesn’t change
- Company data: the email and PEC shown on documents are edited in the company configuration, not in Your Profile.
- Notifications: the preferences set in the Notifications tab stay the same and are delivered to the new address.
- Documents, clients and settings: everything stays in place, only the address you log in with changes.
Next Steps
- Registration and first login – how login via email link works
- Configure company data – where to edit the company email and PEC
- Add your accountant – invite another user to your profile
Need help?
If you don’t receive the confirmation email or no longer have access to the old inbox:
- WhatsApp: +39 351 410 2536
- Email: info@fatturasmart.com
We answer personally, no bots!
Frequently Asked Questions
Where do I change my FatturaSmart login email?
From the user icon in the top right corner open Your Profile and then the Change Email tab. Enter the new address in the New email field and click Change email address: you will receive a confirmation email at your current address.
Which address receives the email change confirmation?
Your current address, not the new one. It verifies that you are the one requesting the change: until you click Confirm email change in that message, login stays tied to the old email.
How long do I have to confirm the email change?
The confirmation link is valid for 10 minutes. If it expires you see the Link expired page: go back to Your Profile, Change Email tab, and repeat the request to get a new link.
Why does FatturaSmart say the email address is not available?
The message The email address provided is not available appears when that email is already used by another FatturaSmart account. Each account has a unique email: choose a different address or write to info@fatturasmart.com.
Can I still log in with the old email after the change?
No. After confirmation the old address is no longer valid for login: the login link or code is sent only to the new email. The new address also receives a Your email has been changed notice.
I sign in with Google: what changes after the email change?
Google sign-in opens the FatturaSmart account whose email matches the Google account you pick. After the change use the Google account with the new email: if you pick the one with the old email, FatturaSmart creates a new, empty account without your documents.
Does changing the login email also change the company email on invoices?
No. The login email identifies your user; company data, including the email and PEC shown on documents, is edited in the company configuration and does not change.
